Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
Published: 2026-09-25
Score: 7.1 High
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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History

Sat, 26 Sep 2026 18:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Sat, 26 Sep 2026 11:15:00 +0000

Type Values Removed Values Added
First Time appeared Zammad
Zammad zammad
Vendors & Products Zammad
Zammad zammad

Fri, 25 Sep 2026 17:00:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
Title Zammad: Missing authorization on ticket attachment download
Weaknesses CWE-863
References
Metrics cvssV4_0

{'score': 7.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T17:44:24.357Z

Reserved: 2026-06-22T19:17:28.958Z

Link: CVE-2026-56723

cve-icon Vulnrichment

Updated: 2026-09-25T17:44:11.841Z

cve-icon NVD

Status : Received

Published: 2026-09-25T17:17:09.263

Modified: 2026-09-25T18:17:26.083

Link: CVE-2026-56723

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-09-26T11:00:06Z

Weaknesses